It is of the customer’s responsibility to ensure the correct shirt size is purchased
before a print can be applied to a replica shirt. (Please be aware that shirt size
specifications may vary from year to year) Stoke City Football Club are unable to
exchange or refund a shirt that has been personally printed with letters and numbers
if the sizing is incorrect. The club will also accept no liability for any changes
to player’s names and numbers due to transfers or a player changing their shirt
numbers.
Stoke City reserve the right to refuse a shirt print that we deem offensive or abusive.
An employee of the club will contact you to discuss an alternative option.
Please note shirt printing option with your purchase may delay the delivery of the
goods. Sizing Garment sizes and measurements are provided as a guide, please be
aware that sizes will vary from style to style.
To avoid any issues during washing please follow washing instructions as seen in
the garment care labels.
Washing instructions below suggested for replica shirt;
Machine wash garment inside out at 40 ° C
Reshape whilst damp and hang to dry
Iron on a low heat setting
Do not dry clean
Do not tumble dry
Do not bleach
Stock levels on our website and in store are closely monitored, but on the odd occasion
we may be temporarily out of stock. If this occurs you will be contacted by a member
of the mail order team and given the option to alter your purchase/s.
If you purchase an item on pre order please be aware delivery dates will be dependent
on received stock dates. (Stock arrival dates are an estimate and can be subject
to change).
For queries on pre ordering stock or to be kept up to date on the progress of your
order please contact a Member of our Mail order team on 01782 592242 or contact
scfcshop@stokecityfc.com.
Missing parcels or damaged goods must be reported within 72 hours of receipt, to
report a missing package please contact our mail order team on 01782 592242 or contact
scfcshop@stokecityfc.com.
With a missing parcel we will then provide you with the tracking reference number
to trace the parcel, if the goods have left our facility the issue must be taken
up with the delivery service.
No delivery dates or time scales are guaranteed and they are subject to change dependant
on stock availability. But we do where possible try to get the product out to you
within 7 working days but please allow up to 14 working days for delivery at busy
periods of our year such as Christmas, sale and launches. (Working days are based
on Monday to Friday) For overseas mail orders please allow 28 days for delivery
of your order, this will depend on certain countries local postal services.
Faulty goods must be reported to Stoke City within 72 hours of the arrival of your
mail order. If this deadline is not met we reserve the right not to replace the
item/s that are damaged.
Wear and tear is not considered a fault of the goods, in disputable cases the item
will be sent back to the manufacturer for review and testing.
If you are not completely happy with your purchase and would like to exchange the
item/ s we will change the products, with the exception of the following items.
- Personalised goods
- videos
- books
- DVD’s
- magazines
- Jewellery, such as earrings and belly bars for hygiene reasons cannot be returned
to us.
Refunds will be given on items that are new and unused, which are send back to us
with proof of purchase within 28 days from the date of purchase. All goods to be
refunded must be sent back by recorded delivery for your security as the club will
not take liability for lost parcels. All parcels must be sent back to Stoke City
Club store, Britannia Stadium, Stanley Matthews Way, Stoke on Trent, Staffordshire,
ST4 4EG.
If we feel the items returned to us are not of re-sellable condition, we reserve
the right to refuse the refund.
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Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Saturday
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Sunday
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Stadium Superstore
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9am - 5.30pm
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9am - 5.30pm
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9am - 5.30pm
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9am - 5.30pm
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9am - 5.30pm
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9am - 5pm
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CLOSED
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Potteries Shopping
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9am- 6pm
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9am- 6pm
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9am- 6pm
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9am- 6pm
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9am- 6pm
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9am- 6pm
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11am- 5pm
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Roebuck shopping Centre
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9am- 5.30pm
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9am- 5.30pm
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9am- 5.30pm
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9am- 5.30pm
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9am- 5.30pm
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9am- 5.30pm
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CLOSED
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Opening hours will vary on certain days, such as Bank holidays and match days.
Stadium Superstore
Britannia Stadium
Stanley Matthews Way
Stoke on Trent
Staffordshire
ST4 4EG
01782 592242
Stoke City Club store
Unit 201/202
Potteries shopping Centre
Market Square
Hanley
ST1 1PS
01782 289395
Stoke City Club Store
Unit 4
Roebuck Shopping Centre
High Street
Newcastle under Lyme
ST5 1SW
01782 625008